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Cognitive

ExamWorks Investigation Services’ specialist fraud detection division is dedicated to best practice in cognitive interviewing. We deploy apex solutions in behavioural psychology, database verification and vehicle valuation, all of which is used to validate insurance claims and reduce leakage.

Our team of specialist interviewers use psychological techniques and forensic behavioural methods to determine whether an individual is telling the truth or being deceptive by the behaviour they exhibit and the language they use.

The case manager verifies key claim components including circumstances, property, indemnity, data and behaviour and seeks out genuine honesty in order to validate the claim.