Travel claims are mostly focused on claims for medical bills, sunglasses, luggage, mobiles and cameras. The regrettable fact is that the perceived ‘low’ value of such claims invariably places them beneath the radar of many commercial organisations.
We understand the cost implications of a general investigation strategy and seeks to work with customers to tailor a specific targeted solution to the problem.
Using intelligence-led investigations to target high-risk claims allows for a clear policy of detection, investigation and, hopefully, prosecution.
Desktop and Cognitive Interviewing
Our specialist team of experts are all trained in cognitive interviewing and conversational management techniques to validate a claim or detect fraud.
Once sufficient evidence has been gathered we will provide a comprehensive report and make recommendations for further investigations, where appropriate.
After a comprehensive screening process we can offer a more traditional face-to-face interview to provide clear and detailed evidence.