Conversation Management

ExamWorks Investigation Services’ specialist fraud detection division is dedicated to best practice in cognitive interviewing. We deploy apex solutions in behavioural psychology, database verification and vehicle valuation, all of which is used to validate insurance claims and reduce leakage.

Our team of specialist interviewers use psychological techniques and forensic behavioural methods to determine whether an individual is telling the truth or being deceptive by the behaviour they exhibit and the language they use.

The case manager verifies key claim components including circumstances, property, indemnity, data and behaviour and seeks out genuine honesty in order to validate the claim.

MOJ Liability

An early liability decision is vital for MOJ enquiries that have tight deadlines we can provide a cost effective solution ensuring the right information is gathered in the right time.

Household & Pet

ExamWorks offer a bespoke service based on clients requirements across Household Contents, Buildings and Pet Insurance.

Motor Theft & Fire

Our cognitive interviewing service delivers fast evidence and determines areas for further investigation.

Travel

Best practice in cognitive interviewing to detect travel claims for medical bills, sunglasses, luggage, mobiles and cameras.

Creditor

We offer a tiered approach that combines conversation management and cognitive methodology to provide an effective triage.

Asset Protection

We have developed a unique, low-cost and flexible process that encompasses all requirements.

MOJ Liability

An early liability decision is vital for MOJ enquiries that have tight deadlines we can provide a cost effective solution ensuring the right information is gathered in the right time.

Household & Pet

ExamWorks offer a bespoke service based on clients requirements across Household Contents, Buildings and Pet Insurance.

Motor Theft & Fire

Our cognitive interviewing service delivers fast evidence and determines areas for further investigation.

Travel

Best practice in cognitive interviewing to detect travel claims for medical bills, sunglasses, luggage, mobiles and cameras.

Creditor

We offer a tiered approach that combines conversation management and cognitive methodology to provide an effective triage.

Asset Protection

We have developed a unique, low-cost and flexible process that encompasses all requirements.

CONVERSATION MANAGEMENT