Large/catastrophic claims cover the most serious accidents, involving significant or even fatal injuries. This is why we take them out of our standard fixed process and assign a technical manager within the Specialist Claims team. As we understand the sensitivity of these claims, our case managers handle the case from start to finish, liaising with the customer throughout.
The service is a packaged product that includes:
- A strategy and debrief call
- Direct access to the field agent
- Media searches
- Liaising with police and emergency services
- Speedy attendance at the scene to preserve the evidence
- Obtaining of statements for all relevant parties
All cases are dealt with by our most experienced technical case handlers who are adept at dealing with serious and sensitive cases in a professional and thoughtful manner. At ExamWorks Investigation Services, no stone is left unturned. Not only that, our ethos is to get it right first time while also appreciating the urgency of capturing evidence as quickly as possible.